Our standard shipping time for your Marlio is 5 to 7 business days, which includes 1-3 business days for our team to process your order. Depending on the desired shipping location, delivery time may vary.

We will provide the necessary tracking information and will assist with any inquiries you may have regarding your package.

Marlio ships everywhere in the United States, including Alaska, Hawaii, and Puerto Rico. We also ship to PO boxes.

We offer free shipping on all orders $45 or more! Shipping for all other orders is variable and calculated by location.

Once your order has been placed, you will receive an order confirmation email and then it will be following with shipping information to including tracking.

We accept all major debit and credit cards (Visa, MasterCard, American Express, Discover). We are unable to accept checks or other forms of payment.

Once an order has been placed we aim to process it within 24 hours. We cannot guarantee that we well be able to cancel your order once you have received your order confirmation via email. We will do our best to accommodate requests. You may also contact our Marlio support team at hello@shopmarlio.com to assist you.

To be eligible for a return the product must be in the original Marlio packaging and in new condition, free from any signs of use or wear within 30 days of the date the package was notated delivered. Please note that customized orders are non-refundable. All orders containing promotions must abide by the promotion's policies and requirements. 

Please complete the return form to initiate a return.

Please note that shipping and handling fees are non-refundable, and you will be responsible for the cost of return shipping unless the item(s) arrived damaged or defective.

Once we receive your returned item(s), we will inspect them to ensure they meet our return policy requirements. If everything is in order, we will issue a refund to your original payment method or process an exchange, whichever you prefer.

Exchanges are accepted for products that are in the original Marlio packaging and in new condition, free from any signs of use or wear within 30 days of the date the package was notated delivered.

Please complete the exchange form here to initiate an exchange.

Once we receive your returned item(s), we will inspect them to ensure they meet our exchange policy requirements. If everything is in order, we will process the exchange and send you the new product.

Please note that shipping and handling fees are non-refundable, and you will be responsible for the cost of return shipping unless the item(s) arrived damaged or defective.

Please note: Items that have been purchased that have been marked as Final Sale may not be returned or exchanged.

You may also contact our Marlio support team at hello@shopmarlio.com to assist you with the return process.

How to care for your Marlio harness and leash?

Please wash by hand using cold water. Before washing, detach the velcro label. We suggest wiping velcro labels instead of washing them. Air-dry is highly recommended.

We pride ourselves on the quality of product, but we do understand that as these products are functioning it is possible for them to become damaged or unusable, so we offer a 1-year warranty on our products. The product will be subject to review on a case-by-case basis. Feel free to contact hello@shopmarlio.com. We are unable to accept products that are unclean or have been damaged by your dog. Marlio wants you to be satisfied with our product so we will do our best to rectify any situation!